1. _________ is the process of acquiring, training, appraising and compensating employees, attending to their labor relations, health and safety and fairness concerns.
a. Labor Relations
b. Organizational Behavior
c. Human Resource Management
d. Organizational Health and Safety Management
2. Which of these refers to the temporary, part-time and self-employed workers?
a. Internal labor force
b. Contingent work force
c. High-performance work systems
d. Downsized employees
3. Which basic function of management includes delegating authority to subordinates and establishing channels of communication?
a. Planning
b. Organizing
c. Leading
d. Staffing
4. Over the past 25 years, all of these areas of legal environment have influenced HRM except:
a. Equal employment opportunity legislation
b. Employees pay and benefits
c. Employee competition legislation
d. Job security
5. One of the most popular methods of increasing employee responsibility and control is _______.
a. Outsourcing
b. "Military model" of management
c. HRIS
d. Work teams
6. Which of these is a major dimension of HRM practices contributing to company competitiveness?
a. Compensating human resources
b. Acquiring and preparing human resources
c. Managing the human resource environment
d. All of the given options
7. How has technology changed HRM practices?
a. Recruiting using the web generates smaller, more focused applicant pools.
b. Employee training is offered through scheduled classes rather than on demand.
c. Electronic resumes take less time to evaluate than paper resumes.
d. None of the given options.
8. How do companies facilitate workforce diversity?
a. Rely on external support systems for minority workers.
b. Encourage employees to challenge the beliefs and values of other employees.
c. Build in accountability through surveys and audits.
d. Reinforce traditional values.
9. Employee involvement requires extensive additional HRM activity in which of these areas?
a. Training
b. Benefits
c. Labor negotiation
d. Marketing
10. Managers who meet designated goals are _______.
a. Assertive
b. Efficient
c. Effective
d. Entitled
11. David conducts new employee orientation for a large organization. His work is within which basic HRM function?
a. Management
b. Motivation
c. Career planning
d. Training and development
12. Employee relations specialists are involved in which of these activities?
a. Handling employee complaints
b. Working with position control specialists in compensation
c. Negotiating benefits packages
d. Coordinating interview schedules
13. The father of scientific management is ________.
a. Deming
b. Burns
c. Taylor
d. Hawthorne
14. A large organization is an EEO employer with an affirmative action plan. Which of these activities is performed as part of the plan?
a. All job applicants must have a recommendation from current or past employee
b. Insurance premiums from former employers of all applicants are analyzed
c. Job requirements are determined based on skills, knowledge and abilities
d. Job announcements are posted on the company bulletin board
15. Which of these items would be in the highest security category of a typical HRIS?
a. Employee name
b. Former employers
c. Salary
d. Work location
16. Which of these decreases in the labor supply is the easiest to predict?
a. Transfers-in
b. Retirements
c. Voluntary quits
d. Prolonged illnesses
17. Wal-Mart differentiates its business by offering the lowest prices. Offering the lowest prices is Wal-Mart鈥檚 _________.
a. Functional strategy
b. Competitive advantage
c. Distinctive competence
d. Corporate strategy
18. __________ is the process of assessing progress toward strategic goals and taking corrective action as needed.
a. Strategic management
b. Strategic planning
c. Strategic control
d. Diversification
19. _________ is the right to make decisions, to direct the work of others and to give orders.
a. Leadership
b. Authority
c. Delegation
d. Management
20. Which of the following is considered a qualitative approach to job analysis?
a. Position analysis questionnaire
b. Interviews
c. Department of Labor approach
d. Functional job analysis c
b
c
c
you do the rest. |
