*Resource of HR>>>human resource training

In your opinion, do you think she should be fired or demoted?

I had horrible service today at a local Waffle House. The cook was talking on his cell phone while preparing mine and other customers' food. I complained to a server and he went to the back and got a lady. She questioned him and then gave him permission to continue talking on the phone. She then told him that a customer was complaining about him and he asked who. The lady pointed at me and the two began to talk about me as if I were not sitting right in front of them.

I asked for their names and a customer service number. I called and complained to the corprate office. I went to another Waffle House and received excellent service. The waitress was great. She informed me that the lady from the first resteraunt was the regional human resource director and trains every new employee in the region and the first resteraunt is where she trains all of the new employees.

I find this sad. Should this lady be fired or demoted? Its obvious she isn't very professional or good at her job.

Waffles are bad for you.

Apart from that, I'm also fed up with idiots, and people who are spectacularly bad at their jobs. Where do they all come from? And more importantly, who hires them? She should be sacked. I could do a better job.

Waffle house is one of the cheapest restaurants in the south. You get what you pay for. If you want great service, go to Mortons.
FIRED!!!!!!!!!!!!!!!!!!!
well if you ever worked with the public you would not complain so much you better be careful about complaining or you might get something in your food you did not ask for
And you're surprised you got bad service at the Waffle House because...
Go for it, if causing someone to lose his or her job is how you get your jollies.
Maybe the cook had an emergency or something. She obviously has gotten to where she is by some means, and you would think she knows what she is doing.

Add - ok fine go and try to get someone fired, I hope you feel much better afterwards.