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Hotel guest services representative job interview questions?



Hotel guest services representative job interview questions?

What would you say to an angry customer who's room won't be ready for an hr?
If you saw Mr. Smith walk through the lobby with a beautiful lady on his arm and then 15 minutes later a different woman came to the desk demanding to know his room number because she is Mrs. Smith, would you give her the room number? (The answer should be no, as hotel law in all 50 US states requires that hotels do not give out room numbers to anyone not registered in that room... not even to wives).
Modified 1 year ago
First of all, know what is going on in the industry. The first link below offers great information on the hotel industry and the growth expected in the future.

Then, the next link is to a page about interviewing and what to do and what NOT to do.

Good luck.
http://www.professional-resume-example.c...
http://www.professional-resume-example.c...
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