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Employment application questions?

I am filling out an employment application and have some questions I need to answer --

What is customer service?
A co-worker is rude to customers, what would you do?

10 points to best answer

customer service is usually in the hospitality Field but is used in other fields too.
If I worked with her I'd first talk to her about her behavior and if you've had training to remind her of it...I'd also tell my supervisor in case she tries to blame it on you

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