When will USPS be taken over by people who actually want customers?

I sent an email complaining that a tolll-free employment verification number for USPS hadn't been working for the last 3 weeks -- I'm trying to verify employment for someone I want to hire. Here is the response I got by email from usps customer support: "Thank you for contacting us about the Postal Employee verification phone line not working. Unfortunately if this number is out of service you will have to wait until it does work." I know if I got an email about my company having a problem with one of it's phone lines, I sure wouldn't respond this way....

Probably never. Think IRS, DMV, Social Security Adminstration, Department of Education, Amtrak, and every other government agency/organization primarily funded by the government.

I'm suprised to hear that the USPS answers email. It's a direct competitor.

The USPS bleeds money, has unionized labor, provides an antiquated service, and has private competitors that do what it tries to do, better, faster, and cheaper.

If any government agency were ready to be unloaded, it would be the USPS... so no it will never be taken over by people who actually want customers.

Whatya gonna do - call your congressman?

Probably never. But for most stuff, I think that the USPS people are trying to do a decent job.

The USPS is a government agency. Since when do any of our goverment agencies function properly? Do you know what it takes to get fired from a government job? You practically have to go postal! (Pun intended.)

Basic business practices suggest...if you don't get the answer you want...escalate, escalate, escalate. Find a clever way to get around that number.

Try getting in touch with your area's postal supervisor. (ask at your local post office) Maybe they can tell you why the number is not working.